![]() The not-so-positives - 1) very few of the staff (from arrival to departure) seemed like they wanted to be there there were a couple of exceptions, but customer service was generally poor 2) despite the fact that there were "non-smoking" areas, the facility in general reeked of smoke - restaurants, common areas, entry lobby 3) security - be careful of people who don't belong for example, the elevator requires guests to insert their key card in order to access their floor we were followed on to the elevator late one night by two individuals who did not have a key card, and rode to our floor we don't know what their intentions were, but were concerned enough and decided to get back in the elevator and they quickly went into the stairwell near the elevator. The positives - the room was very nice, clean, well-appointed, modern and pleasant, and we were offered our choice of floors (we requested a high floor and had a room on the 18th floor). We stayed at the hotel because we had plans to attend a Brewer game and all other hotels were booked due to Summerfest. ![]()
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